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The Art of Communicating

Good communication is as exciting as black coffeeand after that it’s just as hard to sleep.Anne Morrow Lindbergh, “The Gift of the Sea” The word chat comes from Latin communis or simple. We are talking about a common space that everyone shares, or a common university where everyone shares space. This indicates that two people […]

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The Psychology of Communication

On the limitations of the communication process and the central role of interpretation Communication is about using symbols, and in people’s case, using language to convey meanings and ideas between people, and in responding to other people. Human communication is characterized by the intention and expectation of answers, and communication in people can be verbal […]

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Unified Communications & Contact Center Options – Making the Transition

Imagine a customer requesting detailed technical information about your products and services. These calls can be tedious for customer service representatives who lack technical knowledge of a particular product or service. Now imagine that the same customer service representatives have a full menu on their computer screen that describes the exact technical knowledge of that […]