The Art of Communicating

Good communication is as exciting as black coffee
and after that it’s just as hard to sleep.
Anne Morrow Lindbergh, “The Gift of the Sea”

The word chat comes from Latin communis or simple. We are talking about a common space that everyone shares, or a common university where everyone shares space. This indicates that two people or two groups have something in common, but in our world today I believe that communication has nothing in common. Many problems and disputes in the world can be explained by poor communication.

The dictionary defines communication as the transmission of information, thoughts or feelings in a way that is perceived or understood in a satisfactory way. As a working definition, we will consider successful communication when there is a common understanding among those who try to communicate.

So, what is the result of a general understanding? What are the consequences of a lack of common understanding? Does there be a common understanding of acceptance, openness and trust between individuals and groups?

I argue that while good communication does not guarantee the improvement of our lives, poor communication exacerbates bad situations and makes it difficult to build and maintain open and meaningful relationships in life.

So, the result of successful communication should be a deepening of understanding and, therefore, an improvement in relationships – and who does not need a better relationship?

Families, colleagues and governments need to improve communication. So let’s see what happens when we communicate, what the problems are and what we can do to improve our communication skills.

I. Elements of the communication process

Communication is a two-way street, and people tend to build their offerings according to busy language routes to maximize their chances of being understood. – Christopher Manning,
Stanford University

Communication is a process; that is, there are certain steps that can be explored. We will treat communication as an endless cycle. However, remember that watching the communication process is similar to suspending a VCR; you watch a frozen snapshot of a dynamic, endless process. It is often said that someone can communicate only if you are dead or unconscious; communication occurs – for better or for the better – when we try and when not.

A. Sender

The sender has something he wants to share with someone else. In our simplified model, the sender is a communicator. Unfortunately, the information about the sender is in his head. Although a lot of work has been done to prove extrasensory perception, for most of us we need to get the information we want to share from our minds and into the other person’s mind in a different way.


The recipient is simply another person (a) with whom the sender is trying to communicate. We will find that the recipient has a number of obstacles that affect whether he comes to a common understanding or not. While the sender is responsible for making a clear message, the recipient has an additional responsibility to listen, listen and provide feedback.

C. Message

A message is not just a word. The message is a rich mix of thoughts, feelings, words and meanings. Even the sender, who says “it’s simple,” doesn’t realize the mixed nature of the message he wants to convey. Many communication problems arise because communication is simple.

D. Some ways to generate a signal

Speak clearly if you are already talking; cut every word
before dropping it.
Oliver Wendell Holmes Jr. (1809-1894)

The signal we’re talking about is how we encode a message in our head and send it to the recipient. We will see that it is not just the sound of words; it can include feelings, relationships and our unique personality. When you think about it, all communication is indirect because we use language tools and nonverbal communication to try to share what we are experiencing within ourselves.

E. Brain
I’d spend hours
Talking to flowers.
If only I had a brain.
Stranger in the Wizard of Oz

Our brains are rich and complex. All communications are filtered through our personality, origin, education, culture and current state. When you are tired, stressed or in unpleasant conditions, communication becomes much more difficult.

Common understanding

Speak correctly and as few words as possible, but always clearly;
because the end of speech is not an external spectacle, it needs to be understood.
William Penn

Let’s go back to our definition. The degree to which someone understands what we are trying to communicate depends on many factors. How similar are we? Do we share significant experience? Are our language skills, our views and beliefs similar? What assumptions have we made about each other based on stereotypes?

It is probably fair to say that the degree of understanding can be assessed on a scale from very well understood to completely misunderstood. And anyone who says, “I totally understand,” is probably wrong.


Comments in our template are the recipient’s responses, which are passed on to the sender. Comments force the sender to change their message to increase the chances that the recipient will understand it. Each of us had the feeling “that they have no idea what I’m trying to say.” How did we come to this conclusion? By interpreting the feedback created by the recipient. This feedback can be verbal or non-verbal.

Communication is blocked by noise

The noise factor can occur anywhere on the line of communication and can be of a physical, physiological or psychological nature.
William Brooks
“Voice connection”

Tips to Communicate Change Effectively to Staff

As with other internal communications, you will find that sharing information is a very important part of your role. In today’s environment, change is a fact. Companies that can resist change risk losing their competitive advantage.

The process of change is complex. As human beings, we often feel threatened by change. But the irony is that without change we can all live in caves. We must recognize that change can be both exciting and stimulating because it stimulates innovation and creativity. Good for business and good for us. The question is, “Can I manage change without drama?”

Before you start reporting a change, it is important to understand the psychology of change and your role in the process of change. Changes must be managed and communicated effectively so that they are accepted rather than rejected.

One of the most delicate areas to manage is your management team. They may be the initiators of the change initiative, but they may not be very good at conveying ideas in a way that is accessible to all employees. They may not even have the structure to manage the change process. Part of your job is likely to support your key stakeholders and help them communicate effectively with staff at all levels.

How can I report a change and minimize the negative aspects of the change process?
There are change management methodologies that have proven to be effective in implementing changes. They provide the basis for change management and the process of communication of change. Choose the processes that suit you, your corporate culture, and the type of changes you want to make.

Studying change management doesn’t take long to learn more about trust. It takes time to gain the trust of the staff, which is the basis of the employee’s commitment to the cause. To build, it takes time, and to destroy – just a few minutes. Signs that confidence has been eroded include declining productivity, low morale, resistance to change, high rumours and layoffs. A good change management process with effective and honest internal communication can prevent all of this and make implementing changes an exciting and rewarding task.

Understanding the psychology of change
Don’t let the change curve turn into a rollercoaster – change is a complex issue. Many of us do not accept the need for change, especially when it seems that things are going well. We are firmly established in our comfort zone and feel well-being. However, in the business world, senior management must be at least one step ahead to maintain the competitive advantage of their organization. Senior management can interpret the “comfort zone” as “stagnant” and immediately begin planning innovations and improvements.

Before announcing the change, someone clearly considered the current situation, analyzed the solutions and drew up a plan. It takes time. The plan is then often passed on to employees. Suddenly, when faced with a change plan and feeling left out, many employees begin to worry.

During organizational changes, employees may become less productive and question the reliability of their work. Their reaction to change is often emotionally charged, and if the change is not managed and communicated effectively, the chances of success are drastically reduced.

The change curve graphically describes the psychology of change. It contains the steps that employees usually take during the change initiative. These stages range from satisfaction (I’m happy as I am) to denial (it has nothing to do with my work), to resistance (I don’t have it), to research (can it pass for me?), to hope (I see how I can make it work for me), to engagement (it works for me and my colleagues). We must not forget that when significant changes occur, people need time to mourn perceived or real losses.

For effective communication, it is important to recognize the state of mind of your employees at every stage of the process, to be able to support them, confirm their feelings and bring them to the stage of interaction.

In general, employees experience changes at the beginning of the initiative:

Anxiety; For example. loss of employment or increased liability
Disappointment; for example, with a process or with a lack of information, or even
Acceptance for example, they recognize the need or inevitability of change.

Think strategically and clarify your messages

Why are we changing?

Even if you have the trust of your employees, they will not stand side by side and make changes unless you provide a compelling and logical reason for change. Your strategy should be to motivate employees with inspiration, not despair.

A structured process is only part of your strategic planning. An iterative process that allows you to make constant improvements based on the feedback you receive is a great approach. When you respond to comments, you show that you not only listen to your employees, but also listen to them. This can be an effective way to engage employees and take them to the change curve learning stage.

Part of a successful change management process should include strategic communication. It also means that your management team communicates effectively. A strategic measure can be to measure the effectiveness of managers in sending key messages and training those who fail. Roger D’Aprix notes that when some leaders encounter resistance, they either ignore it or want to suppress it. It offers a more strategic approach; who is committed:

o confidence
o Persuasive logic
o A combination of action and words
Engagement stakeholders
Do your confidence and minimize fear
Repetition of major themes.

Consider these key elements when creating key messages to support the change process.

To build trust, you have to be honest. Don’t miss the opportunity to convincingly justify the need for change, and you’ll find that employees will find their own reasons for change, usually less flattering. Do not think that negative people necessarily sabotage your project. They’ll do it if you let them in, but your job is to attract them. Converts can be your best allies.

Unified Communications & Contact Center Options – Making the Transition

Imagine a customer requesting detailed technical information about your products and services. These calls can be tedious for customer service representatives who lack technical knowledge of a particular product or service. Now imagine that the same customer service representatives have a full menu on their computer screen that describes the exact technical knowledge of that particular product or service, as well as other detailed information that the requesting customer can use for immediate action.

In the world of Unified Communications (UC), technical support calls are handled and handled in a very different way than they were just a decade ago.

Moving to a UC platform improves communication both inside and outside, providing employees with better technological tools that add value to the overall communication process. This article provides useful knowledge and information to help you transition to a unified communications platform.

UC is, in fact, a single platform for communication in all its forms. These can be landlines and cell phones, email, instant messaging (IM), VoIP, IP PBX, fax, voicemail, conference call, video conferencing, interactive board and unified messaging. Your employees will be present in your corporate communication, whether they are physically in the office or not.

The concept of presence is easy to understand in instant messaging, where the “buddy status” is available at first sight. UC takes another step by combining these “buddies” with special skills and linking them to specific areas of expertise. All this will be available at once.

UC delivers all of these messages in real time in a single environment that users can access through a simple interface. For example, customer service representatives may have a list of employees familiar with the product, as well as the best way to contact that person immediately who has the right answers on the details of the product.

A single messaging system can combine messages from a variety of sources, such as email, fax and voicemail, but (in any case) does not allow real-time delivery. Unified messaging systems store this information on multiple platforms so that the user can access the information as they see fit.

Today, however, a unified messaging system provides better synchronization of data exchange that was not available a decade ago. It is important to understand that a single messaging system delivers efficiency through the consolidation of communications; it’s not the same as UC. Often these terms are swapped and interpreted as having the same meaning.

Again, it’s not the same thing. Combining communications on a UC platform can have a huge positive impact on the productivity of your business. Companies with offices around the world have an excellent ability to synchronize communications, working in real time 24 hours a day. With additional features, calls can be routed according to predetermined rules.

For example, if an employee works in a remote location outside the office, a UC can send a call to his cell phone and then send a voicemail message to his voicemail. At the heart of the CPU is Internet protocol voice technology (VoIP), which allows you to make analogue phone calls over the Internet. In fact, UC expands this functionality by allowing other communications under the same protocol. Switching to APU doesn’t have to be a tedious process.

First, think about what powerful technologies your business already has and how these assets can fit into the new platform. Think about what messages are already being sent using Internet Protocol (IP). Your business may be a few steps away from integrating them into a truly unified format that will greatly improve productivity.

Another advantage of introducing CPU into your business is the increased security of business communications, which did not exist before. Without a CPU, data is exchanged across multiple data formats using multiple protocols, and you may not control some information.

Cisco, a hardware manufacturer best known for its routers and switches and reputation for “Internet highways,” also offers software solutions for unified communications and the necessary equipment. Cisco is better known as a computer equipment manufacturer; so, of course, the company’s UC solution is more hardware.

Two major players in the IT world have developed UC solutions. In fact, which one is best for you depends on your specific needs and the financial resources of your business to support and maintain the technology. Keep in mind that customized solutions are available from Microsoft and Cisco depending on the size of your business.

Microsoft Office Communications Server 2007 is available in two editions: Standard and Enterprise. Standard Edition is designed for small and medium-sized businesses with a server platform on the same computer. Combined with the Standard Customer Access License (CAL), it provides messaging, peer-to-peer video, voice and file transmission in an integrated and secure Microsoft Office environment.

One of Microsoft’s advantages in the small business world is getting to know its products. As with any other Microsoft app, when you install Office Communications Server 2007 and launch an app, you immediately get to know the interface and find it very intuitive, given your familiarity with Microsoft products.

Standard Edition is for organizations that don’t need server clustering and don’t use a virtual server environment.

Enterprise Edition is designed for large companies with more than one server. With this release, your organization will benefit from the features offered by the standard version by purchasing a standard license as well as additional business features. These include app sharing, VoIP, software-supported software, webcasts, and full telephony management.

Enterprise Edition requires the purchase of Standard Edition licenses. Once the licenses have been acquired, full access to the entire range of Enterprise and Standard features of the Microsoft Unified Communications platform will be available.

Effective Communication Skills For Today’s Managers – Life Lessons

Effective communication with your employees will lead to more efficient work and help achieve the goals of any business, business or core interaction. As a manager, your communication skills are important for managing your employees’ actions. This basic course of management skills in communication will allow you to become the best manager for yourself and for your organization. You will learn how to communicate effectively, which will help you make the most of “other people’s work” to do the work.

There are many elements in communication. Think about verbal communication skills, listening skills, written/electronic memos, telephone skills, and non-verbal communication skills. Also think about all the people we talk to: subordinates, colleagues, bosses, clients and groups of people. Also, consider some of the reasons we communicate: to get and pass on information, to discipline subordinates, to perform tasks, etc.

We will not be able to learn all the facets and components of communication. Instead, we will focus on the general principles of effective communication that apply to most situations, and highlight important points to remember in specific situations. We will only use the “theory” needed to gain a basic understanding of communication issues. First, we’ll discuss what you can do to become an effective communicator.

Our goals

Once completed, you’ll be able to:

1) Recognize problems and obstacles in communication.
2) Introduce methods to solve problems and obstacles in communication.
3) Demonstrate the basic rules of effective communication.
4) Use special techniques in specific communication situations.

It’s about giving you more than just communication information. Rather, it is designed to teach skills that you can apply in everyday life.

What is communication?

Communication is simply sending a message to someone else. The person sending the message must first formulate it in his head. This determines the value the sender wants to pass on to another. To formulate the meaning of the message, the sender usually relies on their attitude, perception, emotions, opinions, education and experience.

The message is then sent to the listener through verbal speech and non-verbal gestures. The person who received this message interprets its meaning. To do this, the listener uses his past, attitude, perception, emotions, opinions, education and experience.

There is an effective communication between two people when the person receiving the message interprets the message the way the sender intended. Sounds very simple, doesn’t it? Well, maybe.

Who is responsible for effective communication?

Managers share the responsibility for effective communication with the employees themselves. The manager is 100% responsible for effective communication with his employees.

This includes creating an open and confident communication environment, as well as demonstrating good communication skills to your employees. The employee is 100% responsible for using the “communication climate” to express what is important and relevant. For example, the manager is expected to ask, “Is there a question?” after giving the assignment to the employee, but the employee is also expected to say, “I have a question,” if this happens to an employee without waiting for the manager to respond.

Why should managers be effective communicators?

o Communication is used so often that “we can’t afford to do it wrong.”
o Communication has a special power: to arouse interest, to encourage action, to reach agreement, to awaken enthusiasm.
Communication is the main method used by managers to manage the behavior of their employees.
Communication is the basis of almost all other management skills. He participates in the delegation of tasks to subordinates, motivates employees, demonstrates leadership qualities, forms new policies and programs, advises on performance, etc.

Obstacles to effective communication

o The supervisor is not available.
o The leader is buried at work.
o The chief is always in a hurry.
The manager retains a busy facial expression; little eye contact with employees.
o Manager is informal only with his colleagues or his boss (never with his subordinates).
o The chief asks employees to “record” rather than encourage discussion.
o The leader never asks “How are you?”

Where do communication problems occur?

The main source of misunderstanding between the two people is communication failures that occur when the recipient understands the meaning of the message differently than expected. We don’t always tell us what we’re going to do.

Communication failures occur when there is a gap between what the sender meant and what the recipient thought the sender meant.

The communication failure can be caused by:

o You’re so concerned that you don’t listen to what others are saying.
o Be so interested in what you want to say that you are listening just to find a way to engage in conversation.
o Be so sure that you know that the other person is going to say that you will distort what you hear to meet your expectations.
Assess and evaluate speakers, making them protective and protective.
o The inability to “look beyond words” and get an emotional message from the sender.
o Don’t trust the speaker and don’t be suspicious of what is said.

Pave the way for effective communication

Even before the first word is said, there are already several factors that can affect the success or failure of our communication. Let’s look at these factors to see what role they play.

10 Steps to Effective Communication

Strong communication skills are the basis of any successful leader. Of course, there were leaders who rose to the highest positions and did not possess this skill, but they probably did not last long. This moment was recently demonstrated when I listened to NPR’s program about the bankruptcy of the big banks on Wall Street. When Congress explained to the leaders of these organizations why they didn’t understand the risky investments that ultimately failed, their answers were the same and pretty simple – we didn’t know. Their job was to know, and no one told them, or they didn’t understand it in the data they had access to. The flag did not rise; no one asked if anyone had said that. This is certainly a communication breach that has had widespread negative consequences.

What is communication? Communication in life is the culmination of any successful relationship, and even more so. According to Webster’s dictionary, communication is defined as the process of transmitting information from one object to another. Communication processes are iconic interactions between two or more agents separating the repertoire of signs and semiotic rules. Communication is usually defined as “transferring or exchanging thoughts, opinions, or information through conversation, writing, or gestures.” Although there is one-sided communication, communication is best seen as a two-way process in which thoughts, feelings or ideas (energy) are exchanged and developed towards a goal or direction. (Information) mutually acceptable.

Why is communication important? Often we have a message that we want to send, or we want the recipient of the message to understand our message the same way we deliver it. Take, for example, the need for business to increase the cost of health insurance. This is often reported to staff in writing during open registration. Typically, an employee reacts to anger at a company that has forced him to pay more for health insurance.

Four types of communication. I used to work with someone I call “chatter.” He walked the hallways every day, knocking on doors and asking, “Do you have a minute?” I quickly realized that my body language could interfere with this activity without being rude or restrained. What if Mr. Chatter came to my door and said, “Do you have a minute?” I’d say, “Actually, I’m busy, can I put you on my calendar later today?” This gesture changed the whole dynamics of the conversation. In our lives there are four types of communication: verbal, nonverbal, written and visual.

Verbal communication: verbal communication includes sounds, words, language and speech. Language would be born of sounds and gestures. There are many languages spoken in the world. The basics of language training: gender, class, profession, geographic region, age group and other social elements. Conversation is an effective way of communicating, which is divided into two types, namely. interpersonal communication and public speaking. Good verbal communication is an integral part of business communication. In business, you meet people of different ages, cultures and races. Free verbal communication is necessary to communicate with people at business meetings. Self-confidence also plays a crucial role in business communication, which, with free communication skills, can lead to success. Public speaking is another verbal conversation in which you need to reach out to a group of people. Before you start, it is important to prepare for an effective performance. Speaking publicly, the speech should be prepared according to the type of audience with which you will be dealing. The content of your presentation should be sincere and you should have sufficient information on the topic you have chosen for a public appearance. All the highlights of your statement should be emphasized and laid out in the correct order. There are many techniques of public speaking, and these techniques need to be practiced for effective speech.

Written communication: Written communication is the spelling of the words you want to convey. Good written communication is necessary for business purposes. Written communication is practiced in many languages. Email, reports, articles and notes are some of the ways to use written communication in business. The written message can be edited and amended several times before it is sent to the second party for which the message is intended. This is one of the main advantages of using writing as the primary means of communication in business activities. Written communication is used not only in business, but also for informal purposes. Mobile SMS is an example of informal written communication.

Visual communication: The last of the four types of communication is visual communication. Visual communication is a visual representation of information such as topography, photographs, signs, symbols and drawings. Television and video clips are an electronic form of visual communication.

What’s your style of communication? I’m from a family where directness is considered belligerent. For me, the best policy is honesty, and the only way to be honest is to be direct. Of course, this leads to a conflict between me, my mother and my siblings, because they would rather agree with the person in front than disagree behind the scenes. My style is straight, and their style is harmonious (with some passive aggressiveness in my opinion, but it’s a blog for another time!) I adapted my style to reduce conflict and I learned to convey my message without someone’s feathers. Is it still working? No, but it reduced my stress and the people around me. Knowing your communication style and recognizing the style of others is very important so that you can learn flexibility in your message without compromising it and significantly reducing the likelihood of misunderstanding. I found an interesting article with important information about the style of communication:

Get Paid For Listening – The Power of Communication in Business – A Story

Recently, a friend told me a wonderful story. A story with more meaning than most of those I’ve read or heard. This is the story of a girl, her father and an old man. In hindsight, the morality of this story could have been the source of the wisdom that saved the world’s largest automaker Toyota when it recently faced the biggest threat to date… sticky accelerator.

Effective communication requires careful listening: storytelling

There was a girl who, like most girls, had a special place in her father’s life. Of course, they spent a lot of time together. Since the girl’s father was a good parent, he always tried to make sure that the time he spent with his daughter was as healthy as possible.

Since the girl was not old enough to be dominated by awkward conversations about her period, her father decided to use the time they spent together to teach her lessons that he thought would have benefited him throughout his life.

The art lesson of communication

The girl’s father preferred, among other things, to emphasize the art of listening to his daughter.

So the girl acquired extraordinary listening skills. Even at a young age, her friends often wondered how distinctly she remembered the conversations of a century ago. The little girl learned so well to listen that she could easily tell past and present conversations with precision, which was both amazing and envious.

What’s the point of listening to all this?

It so happened that next to the girl and her father lived an old man. Every morning, the old man and the girl’s father spent hours discussing the short pole they shared. This ritual was an event that dominated the whole life of a little girl. Because of his routine, it became barely noticeable to the girl. If you asked her, she wouldn’t care about talking. For our little listener it was an ordinary adult speech.

As the girl grew older, she improved thanks to her unique gift, which quickly caught the attention of her teachers, strangers, and inevitably her father. The girl, in turn, did not see better use of her listening skills, except that it was a way to entertain friends and enemies. It was something else for her.

However, my father had other plans. He decided to overload the girl. After telling her how proud she was of him, he asked her to go and listen to what the old man was saying.

The father also made it clear to his daughter that the task would only be accomplished if she knew what those morning conversations were about.

In doing so, he (the father) explained to her (daughter) that he appreciated everything she could remember and then repeated, but he still wanted more from her. To get to that little addition, all she had to do was listen to the old man.

The moral of the story

Time passed, and the girl began a new business. Finally, after a while, her father approached her and asked if she had known what they usually talked about with the old man.

Instead of the usual concert, which is usually performed by a girl, she said the following: “The old man speaks a lot. Many speak of his many regrets in his life.

At that moment the father looked at his daughter and said fewer words: “Now go, my daughter, and listen to the birds, listen to the rocks … listen to the universe.”

The role of communication in business and in the workplace

Communication supports commercial transactions. It helps to assess the needs of the market, to develop, distribute and sell products, and to resolve disputes arising from commercial transactions. The final result of this is that communication is the paper on which business transactions are carried out.

In today’s globalized economy, communication is of particular importance. This is mainly because companies have a growing need to understand new customers and work in a different cultural environment than their home country.

Cultural and linguistic differences often interfere with communication. For example, a common expression, such as a smile, is easy to misinterpret in some parts of the world. While a smile is considered a sign of happiness, in most African cultures a smile can be a sign of shyness. This is especially true if the person who smiles, removes, looks down or sweats in other environmental conditions. When such communication failure occurs in the workplace, the organization in use runs the risk of not achieving its goals.

They say in a clearer tone that in ancient times the exposure of teeth, as with a smile, indicated aggressiveness; a fact that early researchers realized too late when confronted by local tribes.

Another example is eye contact, although eye contact is desirable in American culture; in Japan, insisting on eye contact with an interlocutor can be seen as rudeness and intrusion into personal space.

About communication classes: effective communication is best learned when it is taught and gained experience

The importance of effective corporate communications is emphasized in many auditoriums where future CEOs, CFOs, CEOs, and company presidents are brought up. Communication research is also an integral part of MBA courses and is also offered as a separate course in many business schools, colleges and universities.

On the other hand, it is no secret that business coaching – the phenomenon of the development of small and medium-sized enterprises – is completely dependent on good communication.

The signs could not be more obvious, this apparent “obsession” with business training and communications underscores the importance of communication in any business, even in online business portals.

Now that we have seen the seriousness of this question, I am not going to turn this article into another tirade or try to make it look like a pathetic classroom; but according to how I started, I will profile, expose and contextualize the thoughts of more respected people. Reflections of leaders from all walks of life who at one point wanted to make an effort to talk about this diverse and important topic.

Effective Communication

Human interactions can be multiple (e.g. individual interactions, group interactions and interactions between states), multidimensional (e.g. social interactions, economic interactions and political interactions) and multi-layered (e.g., interaction with people). Elders, interaction with youth people and peers) interaction). These multiple interactions can be interrupted at any time due to real or fake differences between participants, so effective communication is necessary for stable interaction. Effective communication includes an actively engaged sender, a sincere recipient, relevant content for communication, availability of unmistakable media/channels, and a convenient space-time structure in the communication process.

Various studies and numerous reports on institutional studies have confirmed that the ability to communicate is the most important and important characteristic of an entrepreneur, both economically and socially. According to some management experts, “management is communication and communication is management.” Communication is needed at all levels of the institutional structure. This is necessary for better marketing, inevitably to build a team, is important for creating stable finances and is important for a good supply chain.

Communication model

The communication process consists of seven elements:

Sender – sender wants to share an idea with someone.

Message – The sender converts the idea into a message, the content of the message may be relevant or irrelevant.

Channel and Environment – Sender selects a channel to send messages (oral, written) and a channel (phone, computer, letter, etc.).

Recipient – recipient receives message; incomplete reception is not a trick.

Interpretation – the recipient interprets the message, which is the most important point of communication.

Comments – the recipient responds positively or negatively to the message and sends comments to the sender.

Responding to comments – the sender also responds to the recipient’s comments.

Now that the full cycle of the communication cycle is complete and a new or subsequent communication cycle begins, the process continues until a final conclusion is reached between the sender and the recipient.

Effective communication (critical elements)

Wiio Laws: Osmo Wiio has brought out communicative sayings similar to Murphy’s law:

Communication usually doesn’t work, except by accident.
If the message can be interpreted in different ways, it will be interpreted in such a way as to maximize the damage.
There will always be someone who knows best what you mean by your message.
The more we communicate, the more successful communication.
The more important the situation, the more likely it is that you will forget something important that you have just remembered.

These lines point to the brutal facts of the communication process. These are just a few aspects of bad communication. Poor communication can harm the sender or recipient. All practical struggles can be in limbo due to poor communication. At the individual level, ties could be broken and at the collective level war between States could break. Careful analysis of the communication process is inevitable to exploit the negative consequences of poor communication.

There are seven critical points in the communication process that can lead to misunderstanding. There may be an inappropriate idea to exchange, a poor conversion from idea to message, poor channel/media choice, an inability to understand the recipient’s level of understanding, an inability to create the same mental image in the mind of the recipient, an inability to understand the recipient’s response/response, a bad sender’s response to comments.

To avoid a misunderstanding between sender and recipient due to the presence of critical points in the communication process, the communicator needs seven skills/competences:

Relevance – the ability to develop the appropriateness of an idea or content for time, person and situation,

Prediction is the ability to predict or calculate the likely response of the recipient and appropriately format the message,

The choice is to choose or choose the right channel/environment for communication,

Mapping is the ability to display the same mental image in the recipient’s mind, i.e. to create a collection of thoughts,

Control – the ability to influence the recipient’s response, misinterpreting messages usually leads to incorrect responses.

Control – the ability to influence the recipient’s response, misinterpreting messages usually leads to incorrect responses. It is the sender/recipient mentality that plays a crucial role in the interpretation of messages. The negative attitude of the sender or recipient activates the Wiio laws.

Politeness – be polite and patient to the unexpected responses of the recipient during the communication process,

Friendship – the ability to maintain further friendships after a full cycle of communication.

It is noteworthy that people lose more in words than on other things. God gave us two ears, two eyes, two hands and one mouth. We can conclude that we need to see, hear and work twice as much as we say. Again, the ears are open, eyes are open, hands open, but the tongue is in the jaws. Open it when it’s inevitable.

Effective communication (some social issues)

The world is a multicultural structure of interdependent people, ways and ways of interaction vary from culture to culture. Some cultural differences (such as different manners and different languages) are extremely important in communication. Communication based solely on fashion can lead to misunderstanding between sender and recipient. It should be noted that the rejection of eternal manners (e.g. politeness, moderate voice, religious tolerance), all other manners (e.g. seating style, surname, style of criticism) change over time. A hard approach to communication standards is inappropriate. It’s amazing; The purpose of manners is to appease the other. In addition, in some cultures there are serious doubts about women’s communication skills. They find that women are less suited to communication-oriented tasks. Effective communication requires a flexible approach to cultural issues.

Age differences or generational gap are another obstacle to communication. When communicating or interacting, it is very important to consider age differences. The company consists of four generations:

Generation I is 0 to 20 years old. This is a new/dependent generation, that is a follower.

Six Myths of Effective Communication

Communication process or effective communication or communication skills are topics that have been well studied, and many authors have filled the pages to explain all the details of communication and explain to the world how it is possible and necessary to communicate with other people or groups of people. A simple Google search on “Effective Communication” will generate 44 million pages. However, I believe that the whole process of communication is determined by certain myths and fictitious names. We are preparing this article to debunk some of these myths and give some clarification.

1) Language is important for an effective communication process – in India; we speak more than 18 recognized languages. Have you ever wondered how a Kashmiri man communicates with his fellow citizens from South India or our Marathi Maanus (a local resident of Maharatra) communicates with other compatriots from East India? They do not use common language to communicate with each other or to express their thoughts. However, they communicate effectively, if not effectively. Your ability to read, write and speak a particular language or list of languages is only 10% of the communication process, and the remaining 90% of the communication process consists of your body language, facial expressions, messages, context, your complexity or the simplicity of the message (words, terminology, and jargon used in a message), listening, perceiving, interpreting, and feedback. No matter how effective or inefficient you are during the 90% communication process, the overall communication process is effective or ineffective.

2) Effective communication means your ability to communicate in English – do you know how the prime ministers of the world’s three largest economies (Chinese President Hu Jintao; Japanese Prime Minister Yukio Hatoyama and U.S. President Barack Obama) communicate with each other at a global forum? Mr. Hu Jintao and Mr. Yukio Hatoyama have very limited english skills, and Mr. Barack Obama is not known for his fluent Chinese or Japanese skills. It is ironic for our generation to use the terms “effective communication” and “English language proficiency” as synonyms. You can’t defend yourself by saying that English is a widely used language of communication because it’s not. The Chinese language is the most commonly used language for communication purposes, followed by Spanish number two and English at number three.

3) The ability to write and speak competently qualifies you as an excellent communicator – if you write well in any language, you can become a writer, and if you speak any language well, you can become a good speaker or speaker, but it’s not a great communicator. What are you going to do with your ability to write beautifully and speak fluently if everything you write is inconsequential nonsense, and everything you say is unnecessary nonsense? Communication is not just about talking and writing. It’s about understanding the message, the context of the message, and the time it takes.

4) What you communicate is not as important as the way you communicate. There is a difference between a communicator and a presenter, and the main difference is related to the ownership of the message. When you communicate, you know what you are talking about, you take responsibility and, if you want, you also give clarifications. Professional knowledge is important. It is important to check your facts and figures. Taking responsibility is necessary. As a presenter, you carry a message prepared by others and cannot give explanations and improvements.

5) People who speak two different languages cannot communicate effectively. Language is one of the means of communication and, fortunately, is not the only one. During communication, your message, body language, facial expressions, and confidence must be synchronized to make communication effective. I recently went to the laundry room to check the download. I can communicate in three languages, but the shop owner didn’t know any of these languages. However, we contacted, checked our publication, provided feedback and confirmed the acceptance of the message. Communication between languages and cultures is possible if we minimize the obstacles we create. If I decide not to understand or accept a message, in whatever language and how other people communicate, I will never understand it. This has much to do with the will and desire of both parties involved in the communication process.

6) “Lack of communication” is good communication. In both personal and work lives, we ignore or limit many requests for communication.

Key elements needed for effective communication

1) Know what you are talking about – it is very important to know what you are talking about. When communicating, a person must correlate his thought process with the sensitivity of the person or group of people with whom he communicates. Communication is not a one-off process, but it involves a lot of reciprocal movements and cycles of explanation and feedback, so experience is needed. If you do not give the necessary explanations, you risk losing confidence in yourself as a communicator.

2) Know the size and composition of the people you communicate with – it is important to understand the composition, group size (one to one, one to many or many to one) and the culture of your audience and depending on it you may need to raise your communication style to a higher or lower level. If you cannot raise your communication style to a higher or lower level as needed, then you are considered incompetent or stupid.

3) Trust, sincerity and reliability – Do you perform your speech? Are you a reliable and serious communicator, artist or advertiser? How honest are you in communication? Are you just a liar? Do you have the right to communicate or are you the right person to communicate on a topic or topic that you are discussing or discussing? What was your past like? All this affects your communication process and your communicator credentials.

4) Time for communication. Delaying the transmission or transmission of the wrong message at the right time is no different from not having a connection at all. For example, you could have maintained your relationship, or you could have saved one of your best performers, or you could have invited a very talented candidate, but you missed it because you misjudged your communication. Now is a good time for any communication and any discussion, but unfortunately now is not the best time when you decide that it is right. Just as described in the anecdote between doctor and patient.

Doctor: I have good news for you.
Doctor: The good news is, we were able to extend your father’s life by a day, and the bad news is, I forgot to tell you yesterday.
A good communicator knows the right time to communicate.

Communication Effect

The system of sending information or messages from one place to another is communication.

Understand the importance of communication and communication. Check out well-known developments such as mobile communications, fax, computer, email and telecommunications.

In ancient times, sending a message or information to distant places took several days. But today we can quickly send messages anywhere in the world thanks to the development of communications. A message can be in the form of written text, sound, photo or film. Today a person uses telegraph, radio, television, telephone, fax, cell phone, videophone, pager, etc., Messages can be transmitted in the form of words by telegraph. For example, if you want to send a message to a friend, “Congratulations.” Go to the nearest post office and send a message to their address. This message will be delivered to your friend in a few hours. The most commonly used communication device is the phone. We can talk to anyone anywhere in the world on the phone. Depending on the distance between the people in charge of communication, the telephone service is divided into three categories. The system of sending information or messages from one place to another is called telecommunications. Written documents and images can be faxed. Phone calls are grouped to local calls, external callline numbers, calls to international subscribers. You can access the information you need from anywhere in the world through the Internet. The modified form of postal communication is e-mail.

Making phone calls while driving or even while walking is not surprising. Here the mobile phone acts as a receiver and transmitter. Radio waves are set between two people who communicate with each other. The fax is a modified version of the telegraph. Images of written materials can be faxed. For example, if you want to send a story from a comic book to a newspaper, upload your data to a fax machine. Written on paper caricature story is sent by phone to a fax in the newspaper’s editorial office. To do this, you need to know the fax number of the newspaper’s editorial office.

Everyone should be well armed with tools for effective communication, whether on a personal or professional basis. In fact, according to the management guru, a good communicator is half of the success. After all, if someone speaks and listens well, they have almost no place for misunderstanding. Taking into account this fact, the main causes of misunderstanding are the inability to speak correctly or listen effectively.

Communication is the process of exchanging verbal and non-verbal messages. It’s an ongoing process. Communication is a prerequisite for communication. This message must be transmitted to the recipient through the media. It is important that this message is understood by the recipient as well as the sender. He must respond within a certain period of time. Communication is therefore a process, and it is incomplete without feedback from the recipient to the sender about how he understands the message.

Nowadays, everyone faces many communication barriers. The sender’s message is not understood by the recipient in the same wording and in the same sentence, and therefore the communication is terminated. Removing and overcoming these communication barriers is essential to ensure smooth and effective communication.

It is extremely important not only to communicate, but also to communicate effectively. Please shine a light on the first occasion when Lisa didn’t get a proper raise. She gave a presentation, talked, and why was she denied promotion? She didn’t communicate effectively. The trick is not just to communicate, but to communicate effectively. And if you know how to communicate effectively, the world belongs to you.

Communication is a simple process in which a message is transmitted from sender to recipient. Once the message is received, the recipient understands the message in the desired form and acts accordingly. Not all people are born with good communication skills; it is inherited over time, when a person goes through different stages of life. Communication skills are an art that needs to be mastered in order to feel their presence, stand out from the crowd and become a strong leader in all walks of life.

Skills of intrapersonal communication: this includes individual meditation, contemplation and meditation. Transcendental mediation is one example. According to experts, this type of communication includes communication with the divine and with spirits in the form of prayers, rites and rituals.

Interpersonal skills: it is direct personal communication that takes place between two people. In fact, it is a dialogue or a conversation between two or more people. It is a personal, direct and intimate communication, which allows you to interact with words and gestures as much as possible. Interpersonal communication can be:

Focused interaction: basically it’s the result of a real meeting between two people. This means that both involved are fully aware of the communication between them.

Undirected interactions: it happens when you just watch or listen to people you don’t talk to. This usually happens at train stations and bus stops, as well as on the street, in restaurants, etc.

Non-verbal communication skills include body language, gestures, memia, eye contact, etc., which are also part of the communication process; as well as written and printed forms of communication.

communication in the form of a group chat. Remember that you are not the only one who performs in a group chat; there are also other participants vying for attention. You can only have one chance and you just can’t afford to miss the chance to make a first impression, and as they say, the first impression is the last impression. A person may have a full understanding of the topic assigned to his group, may be well aware of what is going on around him, but if he cannot effectively pass on his ideas to others, he will not be able to leave his mark.

Teddy gave an interview to a reputable media house. He’s been looking for this business for a long time. He has performed very well in face-to-face meetings and really wants to be selected to the organization. Unfortunately, something else was waiting for him. He couldn’t get past the GD turn.

Teaching English for Communicative Performance and Business Communication

It is not easy for us English teachers to cope with our very different language skills with large classes of students with different levels of training. The inaccessibility or high cost of books and educational materials are problems, just as tests and exams seem to have become the only end in themselves. In addition, the lack of motivation of students (and even teachers), administrative apathy, the inaccessibility of electronic media, magazines and books, the balance between the use of native language and English to ensure the acquisition of communication skills or perhaps better pedagogical learning. the situation with the native language and other languages, as well as the international dissemination of the best practices of teaching English (ELT) through the interface of electronic culture – these are new challenges faced by teachers.

As teachers, we must work on our own affirmative action programmes, despite the limitations of our circumstances. To do something new, we may have to give up the old. As John Swales says, “Maybe we should rework not only our projects and programs, but ourselves.” In fact, a practical teacher should be able to act in what might be called the state of affairs here and now. It is with some built-in flexibility and utilitarian purpose that you can practice ELT in the coming days.


Because of the sensitivity to language (for me language is more entertainment and beauty than rules and structure), I would say that the standards of native speakers or their standards are reflected in GRE, TOEFL or IELTS, etc., or their kind of language rotation simply harms the interests of people for whom not their native language. We need to develop our own standards, not learn to look like Londoners or North Americans. The pronunciation should be clear and should not affect the understanding of the message. But to do this, no one needs to speak so-called standardized English (which makes international and domestic communication difficult). David Crystal also appreciates this reality and prefers the “local flavor” of English in India and other countries. Problems with learning, such as speaking English, are related to the lack of intercultural communication skills.

Many misunderstandings that arise in a multicultural or multicultural workplace may be related to differences between groups in the way they use language in interpersonal communication, rather than the lack of free English. In fact, native speakers need the same help as those for whom English is not their first language for international communication and intercultural communication. It is an understanding of how to negotiate, mediate or interact. We must teach with a positive attitude to intercultural communication, overcoming linguistic and cultural differences. Particular attention should be paid to the development of cultural and intercultural skills, tolerance (the spread and development of different English languages is an example of grammatical and lexical tolerance) and mutual understanding. The rules of language use are determined by culture. I doubt that anyone who speaks English or has communication skills cares about learning or developing intercultural communication skills. This implies a good understanding of one’s culture or mode of communication, language etiquette, gestures and poses, space, silence, cultural influences, verbal style, etc.

Understanding and awareness of nonverbal behavior, signals and information is an integral part of interpersonal communication in many real life situations, including business and commerce. While research is needed to understand the role of visual aids in our situations, it seems important to raise student awareness of context, discourse, paralinguistic characteristics and culture. This can be useful for teaching soft skills that are actually life skills, or adaptive and positive behavior skills that are therefore necessary for a successful life.

If someone has to work abroad and communicate in English with others there, you need to be sensitive to culturally conditioned ways of communicating or communicating with each other. Communication methods of the speaking community (the language culture of a group of people) cannot be taken for granted when trying to learn or teach spoken English.


In the context of corporate communication, there is a sense of social business to create value and improve business results. Social knowledge should also be demonstrated when using, for example, social networking sites, smartphones, mobile phones, tablets, voicemail, e-mail and other e-commerce tools such as computer networks, teleconferences and videos. The conference is integrated into business design. This means that someone should be able to share information, gain experience, benefit from relationships and collaborate to creatively solve business problems. Leadership and management, innovation and decision-making are required; You should be able to identify with the common values and beliefs of the organization you are associated with. and, more importantly, when working abroad or in a multinational company, it is necessary to demonstrate intercultural and interactive skills with sensitivity to change and adaptation.

In short, personal communication, both oral and written, must be consistent with the philosophy of communication – goals and values, ambitions and commitments, beliefs and policies – of the organization in which you work, just as it should be able to merge with it. host culture.

When I talk about intercultural interaction, I emphasize the need to adapt to differences in lifestyle, language, business philosophy and finance, government, cultural shock, housing, food, gender, family, etc. Although many affected people abroad are aware of their (foreign) market, they often cannot accept a different culture even for short periods in accordance with the conditions of this culture. Sensitivity to the intercultural business environment or understanding the symbols of each culture, the fact that they are the same and how they differ, are very important.


This employee development program allows us to rethink the issues associated with “communicative” training in general and corporate communication in particular.